ANSWERS TO YOUR QUESTIONS

Contact

How can I contact you?
You can write to us about anything you are interested in and we will be happy to help you. Visit our contact page and submit your question.

Alternatively, you can reach us on: info@revoxb77.com

How long will it take to receive a response?
We experience a high volume of inquiries every day, but we try to answer them as soon as possible. There may be times when we react more slowly, for which we apologize in advance. Your questions are important to us and we will do our best to answer them in a timely manner.

Order

Can I place orders over the phone?
Our orders are accepted entirely online, but if you are experiencing any difficulties, do not hesitate to contact us. We will be happy to help as much as we can.

You can find our details on the contacts page and send us your questions via the submission form.

I placed an order but did not receive confirmation, what can I do?
The order confirmation email is sent automatically. Sometimes it is possible to go to the SPAM folder, so be sure to check there.

In case you have not received one, please contact us and we will be happy to help you. Even if you do not have an order number, we can confirm with the email address you used and your names.

Can I make changes if I have already placed an order?
Unfortunately, there is no way to remove or add products to an order once it has been placed. In case you notice that you have made a mistake, contact us as soon as possible and we will see how we can help you.
Can I cancel my order?
Don't worry if you have changed your mind or made a mistake in your order. Contact us as soon as possible and we will do our best to cancel and refund it in a timely manner. Please note that if our Team has already started processing the order, it cannot be cancelled.
I have a problem with the order / products I received. What can I do?
We are very sorry about that! We do our best to ensure that our customers are satisfied and that everything reaches them exactly as they ordered.

Contact us for more information, send us details about the order / products and what the problem entails. Please send us photos of the shipment / products and make sure not to throw anything away until the problem has been resolved. Our Team will do our best to help you.

Please note that you have 14 days to contact us and let us know about your case. We reserve the right to request additional information if we need it (e.g photographic evidence, order numbers, etc).

Can I return or replace an online order?
Unfortunately, there is no way to replace the products you have ordered online. Please note that purchases made through third parties are not within our competence and they determine their own exchange and return policy.

Payments

How can I pay for my order?
We accept all major credit and debit card payments. The data you have specified in your order must match that of the cardholder.
When will my payment be processed?
Your card issuer will charge you once the order has been successfully placed.

Shipping and delibery

Where does REVOX B77 ship to?
We ship to almost every country around the world, but we do not stop trying to expand our abilities and delivery locations.
How much time will the order take to process?
We do our best to process and ship your order as soon as possible. Unfortunately, delays sometimes may occur during busy periods. We apologize if this happens.

Please note that delivery delays are also possible during holidays or special promotions, during whichwe will be busier.

How much time does delivery take?
Delivery time varies depending on the country in which you are located. As soon as we deliver a shipment to the couriers, you will receive an email with additional information – a tracking number and a link through which you can check the status of your shipment.

We do our best to meet delivery deadlines. Delays are sometimes possible due to delays at the post office/courier companies, logistics, or other reasons beyond our control. You can contact us if any issues occur and we will do our best to help.

I don't have a tracking number, what can I do?
As soon as we deliver the shipment to the courier company, we receive a tracking number. This code, along with a tracking link, is then sent to the email address you used to place your order.

If you haven't received one, please check your spam folder. If you feel there has been a delay, do not hesitate to contact us and we will do our best to assist you.

Which courier company do you use?
As we ship worldwide, the courier companies we work with vary. You can contact us if you have any questions about the courier services used in your country.
Do my delivery and invoicing addresses need to be in the same country?
Yes, this is necessary for greater security.
Can I edit my delivery address?
Please contact our team to see if this is possible. Note that if your order has already been processed, the address you provided cannot be changed.
How can I track my order?
We will send you a tracking number to let you know where your order is located.
My shipment has been returned to the sender. What can I do?
If you see that your shipment is being returned to REVOX B77, contact us and we will make sure to send it again. Please note that we may request a new delivery address.
I don't know where my order is. Did you check your tracking number?
Please make sure that someone else has not accepted the shipment on your behalf, for example - a neighbor, friend, or family member.

If you are unable to locate it, please contact us and we will consult with the courier company. We will do our best to find your shipment and be of the utmost help to you.

Are there any additional taxes or customs fees?
All taxes and fees will be included in the final price of your order. This also applies to delivery costs.

Products

Do you test on animals?
We strictly observe the European Cosmetics Regulations and we do not test our products on animals. We work with suppliers who ensure the safety of their raw materials without the need for animal testing and instead apply the most up-to-date alternatives to their supply chain.

REVOX B77 loves animals and does not test on them. For this reason, we do not sell our products in countries that require special testing.

I want to order a product which is not available. What do I do?
We are sorry to hear that, obviously this is a product with a lot of interest towards it. We encourage you to sign up for our email notifications for out-of-stock products so you can be sure you'll be notified when they're available again. Or you can check again soon, or write us on info@revoxb77.com.
How can I get samples of your products?
Unfortunately, we do not currently ship samples of our products. Of course, you can always try them in one of the physical stores that offer REVOX B77.
I would like to sell REVOX B77 products in my store / website. How can this happen?
For commercial inquiries, please contact us further via the contact form. We will be happy to answer your questions.
I have difficulty combining products. Can you recommend what I can use for my skin type?
Of course! We will be happy to help you and recommend the most suitable products according to your needs. You can write to us and we will contact you as soon as possible.
How do I test before the initial use of the product?
Follow the packaging instructions for the respective product. We encourage you to conduct a sensitivity test prior using any new cosmetic product. If you are introducing more than one new product ito your skincare routine, it is best to test each of them separately.
How can I be sure that my product is an original REVOX B77?
For your safety, we advise you to use only our official website, as well as the official network of stores that sell products REVOX B77.

Unfortunately, we cannot verify the authenticity of a product you have already purchased if this is not done through our official website or one of our partners.